How far in advance can the customer cancel the trip free of charge?
What's the cancellation policy for customer?
Customers can cancel a trip free of charge up to 24 hours before pick-up; cancellations made within 24 hours will be charged the full amount.
Cancellation Policy
| Cancellation timing | Charge |
|---|---|
| More than 24 hours before pick-up | Free of charge |
| Within 24 hours of pick-up | Full amount charged |
Cancelling Within 24 Hours
If the customer wishes to cancel the ride within 24 hours of pick-up, please:
- Contact our Support Team.
- Adhere to the outlined procedure described in the No Show article.
Cancellation Policy for Partners
The cancellation policy for Partners is different. Please refer to the dedicated page for full details:
How long before the pick-up date can I return a service? (Partner Help)