Before Service
Learn what you need to know and do before your service appointment to ensure a smooth and efficient experience.
Does the customer get information regarding the driver?Learn how and when customers receive driver contact details, what dispatchers and drivers must do, and what happens if details are missing or updated late.Simplifying the Amendment Process for Our PartnersLearn how Transfeero handles pick-up time amendment requests, what partners must do when notified, and the outcomes of accepting or refusing a change.More information about a reservationLearn how to use the Messages function to contact a passenger about their reservation, request extra details, and stay notified of replies.What should I do if I canʼt do the ride?Learn what steps to take if you can't complete a ride, including how to contact Transfeero assistance and what to do if the issue arises within 60 minutes of the ride.I have accepted a booking, are there any other things for me to do thereafter?After accepting a booking, you must assign a driver at least 12 hours before pick-up so the client receives their driver's contact details 6 hours before the ride.How far in advance can the customer cancel the trip free of charge?What's the cancellation policy for customer?Introducing Our New Direct Messaging System for Partners/CustomersLearn how Transfeero's new Direct Messaging System lets partners communicate with customers directly from the booking page, securely and without sharing personal contact details.How long is the complimentary waiting time for pick-ups?Learn how long your driver will wait for free depending on your pick-up type, and how flight monitoring affects waiting time for airport transfers.How does the Hourly Service work?Learn how the Hourly Service works, what mileage is included per hour, and how to extend your booking if you need extra hours or distance.What happens if the customer requests a service not included in the price of the ride?Learn how to handle customer requests for extra services not included in the ride price, including how to collect supplement payments and what is already covered by the standard fare.