Does the customer get information regarding the driver?
Learn how and when customers receive driver contact details, what dispatchers and drivers must do, and what happens if details are missing or updated late.
Customers automatically receive driver contact details 6 hours before pick-up — here is how the process works and what is required from dispatchers and drivers.
How Customers Receive Driver Information
6 hours before pick-up, the customer automatically receives an email and/or push notification containing the driver's contact details, so they can reach the driver in case of delays.
Requirements for Driver Details
It is mandatory that the driver's name and phone number are entered and kept up to date before the 6-hour pre-pick-up deadline.
What Happens in Special Cases
| Situation | What Happens |
|---|---|
| No driver details are entered before the 6-hour deadline | The system automatically sends the dispatcher's contact details to the customer |
| Driver is assigned or updated after the 6-hour deadline | The driver must personally inform the customer of the new driver details |
Important Reminder
Failure to follow these steps may result in miscommunication with the customer and service issues.