Bookings blocked for significant amounts
Learn why high-value bookings are automatically blocked as a security measure and how to contact Transfeero support to unlock your reservation.
Bookings that exceed a significant amount are automatically locked and require manual unlocking by the support team.
Why is my booking blocked?
Bookings with a significant amount are automatically locked by the system as a security measure. This is not indicative of a lack of trust — it is a standard protection process applied to a small percentage of bookings.
How to unlock a blocked booking
- Contact the Transfeero support team and request the unlocking of your reservation.
- Be prepared to provide evidence confirming the completion of the service, if requested.
What evidence may be requested?
The Transfeero team may ask for one or more of the following:
- Messages related to the booking
- Call logs
- GPS tracking data