How long before the pick-up date can I return a service?

Learn when you can return a service penalty-free, what happens if you cancel within 48 hours of the pick-up date, and how penalties can be reversed.

You can return a service penalty-free up to 48 hours before the pick-up date — only your Partner T-Score will be affected.

Cancellation Outside the 48-Hour Window

If you return a service more than 48 hours before the pick-up date, no penalty is applied. Only your Partner T-Score will be impacted.

The system does not take into account the reason behind removals within this 48-hour period, and a penalty will be applied automatically.

Once a ride has been canceled from your schedule, it will be reassigned to another Partner. The penalty may then be removed in the following cases:

Automatic reversal: The system will toggle off the penalty if Transfeero faced no loss as a result of the cancellation.
Partner resumes the ride: If the Partner who received the penalty takes back the ride, commissions will be restored to the level they were at the time of removal, and the penalty will be removed.

We strongly suggest that you check all ride details and verify your availability before accepting any rides to avoid penalties.